Terms of Service

By accessing or using flppit, you agree to these Terms of Service. If you do not agree, do not use the platform.

flppit is a platform connecting lenders and renters. flppit is not a party to the rental transaction. flppit acts as a wakeel (agent) facilitating the connection and providing trust infrastructure — identity verification, protection holds, dispute support, and payment facilitation through licensed providers.

You must be at least 18 years old, a UAE resident, and hold a valid Emirates ID to book or list items on flppit.

• You must provide accurate information and keep it up to date.
• One account per person.
• You are responsible for keeping your account secure, including your login credentials.

Lenders are responsible for accurate descriptions, photos, and pricing. flppit may remove listings that violate our guidelines or these terms.

• Renters pay the rental fee at booking.
• Lenders receive their share (currently 85% of the rental fee) after the rental is completed and the 24-hour dispute window has passed.
• flppit retains a service commission (currently 15% from the lender).
• Payment processing is handled by licensed third-party providers.
• For items with protection holds enabled, a temporary hold may be placed on the renter's card and released 24 hours after confirmed return.
• flppit does not hold or warehouse user funds — all payments are processed through licensed payment providers.

• Every rental includes flppit's protection program.
• Users must have a verified Emirates ID and a valid payment method on file.
• Lenders may enable optional protection holds on high-value items.
• Damage or theft claims must be reported within 24 hours of return with photo evidence.
• flppit facilitates dispute resolution but is not liable for losses beyond the coverage provided.

• Both parties must confirm handover and return through the app with mandatory photos.
• Photos may include GPS metadata for location verification.
• The 24-hour dispute window begins after the renter confirms return.
• Failure to return an item may result in a full charge to the renter's card on file and account suspension.

You may not list or rent illegal items, weapons, or stolen goods. You may not misrepresent items, harass other users, or circumvent the platform (for example, by taking payments or arranging rentals off flppit to avoid fees or safety checks).

• Free cancellation 3 or more hours before pickup.
• Late cancellations are recorded on your profile.
• 3 late cancellations within 30 days results in a 7-day account suspension.

Reviews are two-way and hidden until both parties submit. Fake reviews and harassment are not allowed and may lead to account action.

flppit is a platform facilitator, not the owner or renter of items. flppit's liability is limited to the service fees collected. flppit is not responsible for the condition, safety, or legality of listed items.

flppit can suspend or terminate accounts for violations of these terms, our guidelines, or applicable law.

These terms are governed by the federal laws of the United Arab Emirates. Disputes are subject to the exclusive jurisdiction of the courts of Abu Dhabi.

Questions about these terms: support@flppit.ae

Your use of flppit is also subject to our Privacy Policy.